CoverAssistant is Cover's virtual phone assistant: it logs reservations automatically, at any hour, without the team ever having to pick up the phone.
What it does
It logs reservations automatically through a virtual assistant. The assistant asks the guest for all the details it needs — date, time, number of diners and comments — and, if the guest makes a mistake or changes their mind, it updates the details on the fly.
Automate your reservationsForget the phone: the assistant takes the call and completes the reservation with no input from the team.
Coverage at any hourAvailable 24/7, 365 days, even outside service or when the restaurant is closed, and it handles several calls at once.
The impact for the restaurant
24/7 Coverage every day of the year
-20% Phone congestion
+550 Businesses assisted
9 Languages available
- It is a complement to the team, not a replacement.
- Its questions are customisable (you'll see this in Lesson 2).
- It is integrated with the rest of the Cover ecosystem.