Installation
Download the scanning APP for ticket validation:
Download link for Android:
https://play.google.com/store/apps/details?id=com.premiumguestaccesscontrol.scanap
Download link for IOS:
https://apps.apple.com/es/app/premiumguest-access-control/id1564132248
IMPORTANT: to ensure the correct functioning of the application, you must grant the permissions requested when accessing for the first time.
Access credentials
User: your email address
Password: the same password you use to access the sales website.
How to use the application
Once you have logged in, the application will ask you to select your business and the event for which you want to scan tickets.
You can change the event at any time by clicking on the three dots in the top left margin, and selecting the “change event” option.
The first page you will see is the ticket scanning page. To scan a ticket, simply press the QR in the center of the screen and bring the camera close to the QR code of the ticket to be scanned.
If you have a barcode scanner, select the square icon at the bottom right of the QR code.
If a person accesses by open list and does not have a physical entry, access the “Open lists” option in the lower menu.
Select the promoter who invited the customer, and the service offered. Then, indicate the number of people accessing the list by clicking on the arrows under the corresponding gender, and add them.
By accessing the “Sold tickets” section, you can search for attendees who have signed up for a list in advance. Enter the name of the attendee and, once located, click “enter” to indicate that the customer has accessed the event.
Finally, by accessing the “Cancel” icon, you will be able to make refunds for tickets that need to be cancelled.
Scan the ticket you wish to cancel and confirm it. Once canceled, the customer will receive an automatic email confirming the cancellation, and the refund of the ticket will be sent to your account within a maximum period of 72 hours, depending on the bank.