This guide provides a step-by-step process for making a booking on CoverManager, ensuring a smooth booking experience. It details the retention guarantee system, which automates payment processes and confirms bookings efficiently. In addition, the guide highlights important notifications and status updates, allowing users to stay informed about their bookings.
1. Click "New booking".
2. Select the option "withholding guarantee".
3. Add customer data to apply for the card.
4. Click on the card button.
5. Click “Reserve and request card”.
Tip: Tip! Flow and logic of this withholding guarantee:
System check: Checks if the booking is within the configured days (e.g., 4 days before) to apply the hold.
- If hold applies: Charged with Stripe.
- If not applicable (booked far in advance): An automatic process will periodically check and apply the hold when there are 4 days left to book.
- Confirmation:
- Hold successful: Booking confirmed.
- Pending hold: To be reviewed at a later date.
6. If holding could not be performed, the action: Notification mail to the restaurant is executed and changes the status of the reservation to “revise”.
It will then appear in blue color.
