<p class="scribe-description" style="caret-color: #000000; color: #000000;">Esta gu&iacute;a es esencial para quienes buscan optimizar su gesti&oacute;n de cobros al implementar una <strong>pol&iacute;tica de cancelaci&oacute;n efectiva. </strong>Proporciona instrucciones paso a paso sobre c&oacute;mo personalizar los cobros, ajustar los importes y realizar devoluciones, lo que facilita un manejo transparente y eficiente de las reservas. Al seguir este proceso, los usuarios pueden minimizar p&eacute;rdidas y mejorar la satisfacci&oacute;n del cliente con un sistema claro y funcional.</p>
<p><br style="caret-color: #000000; color: #000000;" /><span style="background-color: #f1c40f; color: #000000; font-size: 14pt;"><strong><a style="background-color: #f1c40f; color: #000000;" title="Ver videotutorial " href="https://scribehow.com/embed-preview/Gestion_de_cobros_politica_de_cancelacion__qKrlC1VJQ72sukJCCxeMUw?as=video" target="_blank" rel="noopener">Ver videotutorial&nbsp;</a></strong></span></p>
<div class="scribe-step" style="caret-color: #000000; color: #000000;">
<p class="scribe-step-text scribe-step-warning"><strong><span style="background-color: #f8cac6; color: #000000;">La pol&iacute;tica de cancelaci&oacute;n s&oacute;lo puede aplicarse manualmente desde el panel de gesti&oacute;n de CoverManager, y debe hacerlo un usuario con permisos adecuados. Nunca se aplica autom&aacute;ticamente si el cliente no cumple con la pol&iacute;tica.</span></strong></p>
</div>
<div class="scribe-step" style="caret-color: #000000; color: #000000;">
<p class="scribe-step-text">1. Para activar y personalizar los cobros por pol&iacute;tica de cancelaci&oacute;n haga click en su desplegable de perfil.</p>
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<p class="scribe-screenshot-container" style="caret-color: #000000; color: #000000;"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-12-30/d6c4fc29-9830-468d-a54f-c7b3fae80d69/ascreenshot.jpeg?tl_px=479,0&amp;br_px=1447,540&amp;force_format=jpeg&amp;q=100&amp;width=967&amp;wat_scale=86&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=881,47" alt="" width="560" /></p>
<div class="scribe-step" style="caret-color: #000000; color: #000000;">
<p class="scribe-step-text">2. Click "<strong>Gesti&oacute;n de Cobros</strong>".</p>
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<p class="scribe-screenshot-container" style="caret-color: #000000; color: #000000;"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-12-30/22aef73c-c5ba-4510-ac5f-33ff40d43c15/ascreenshot.jpeg?tl_px=479,0&amp;br_px=1447,540&amp;force_format=jpeg&amp;q=100&amp;width=967&amp;wat_scale=86&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=835,223" alt="" width="560" /></p>
<div class="scribe-step" style="caret-color: #000000; color: #000000;">
<p class="scribe-step-text">3. Selecciona la reserva que quieras gestionar.</p>
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<p class="scribe-screenshot-container" style="caret-color: #000000; color: #000000;"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-12-30/0b9457de-d247-409a-86d0-57d7edd74e83/ascreenshot.jpeg?tl_px=479,368&amp;br_px=1447,909&amp;force_format=jpeg&amp;q=100&amp;width=967&amp;wat_scale=86&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=672,239" alt="" width="560" /></p>
<div class="scribe-step" style="caret-color: #000000; color: #000000;">
<p class="scribe-step-text">4. Esta es la pantalla donde puede modificar el cobro a realizar por la pol&iacute;tica de cancelaci&oacute;n.</p>
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<p class="scribe-screenshot-container" style="caret-color: #000000; color: #000000;"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-12-30/5a5f7410-4b0e-44e4-aed8-ab95dde54452/user_cropped_screenshot.jpeg?tl_px=162,0&amp;br_px=1129,540&amp;force_format=jpeg&amp;q=100&amp;width=967&amp;wat_scale=86&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=452,41" alt="" width="560" /></p>
<div class="scribe-step" style="caret-color: #000000; color: #000000;">
<p class="scribe-step-text">5. Aqu&iacute; aparecer&aacute; el total que se cobrar&aacute; contando con el n&uacute;mero de comensales.</p>
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<p class="scribe-screenshot-container" style="caret-color: #000000; color: #000000;"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-12-30/8abd6429-23da-4fbc-b197-5dbc2dd46e00/ascreenshot.jpeg?tl_px=337,0&amp;br_px=1304,540&amp;force_format=jpeg&amp;q=100&amp;width=967&amp;wat_scale=86&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=452,125" alt="" width="560" /></p>
<div class="scribe-step" style="caret-color: #000000; color: #000000;">
<p class="scribe-step-text">6. Haciendo click en el botón "<strong>cobrar</strong>", podrás realizarle el cargo de la penalización en su tarjeta bancaria.</p>
</div>
<p class="scribe-screenshot-container" style="caret-color: #000000; color: #000000;"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-12-30/ba4fae3f-98a1-4fb2-8193-3f336ea6b45f/ascreenshot.jpeg?tl_px=11,0&amp;br_px=978,540&amp;force_format=jpeg&amp;q=100&amp;width=967&amp;wat_scale=86&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=452,222" alt="" width="560" /></p>
<div class="scribe-step" style="caret-color: #000000; color: #000000;">
<p class="scribe-step-text">7. Puedes incluso devolver el importe si hubiera alg&uacute;n fallo.</p>
</div>
<p class="scribe-screenshot-container" style="caret-color: #000000; color: #000000;"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-12-30/f51fd17d-02b8-420b-8d69-48501db70d0b/ascreenshot.jpeg?tl_px=478,340&amp;br_px=1445,880&amp;force_format=jpeg&amp;q=100&amp;width=967&amp;wat_scale=86&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=795,240" alt="" width="560" /></p>
<div class="scribe-step" style="caret-color: #000000; color: #000000;">
<p class="scribe-step-text">8. Aqu&iacute; introduzca&nbsp;<strong>la cantidad a devolver</strong>.</p>
</div>
<p class="scribe-screenshot-container" style="caret-color: #000000; color: #000000;"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-12-30/4433fa90-dd5f-4065-8b3d-b56abecbdfe6/ascreenshot.jpeg?tl_px=299,0&amp;br_px=1266,540&amp;force_format=jpeg&amp;q=100&amp;width=967&amp;wat_scale=86&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=452,125" alt="" width="560" /></p>
<div class="scribe-step" style="caret-color: #000000; color: #000000;">
<p class="scribe-step-text">9. Click "<strong>Devolver</strong>" para finalizar el proceso.</p>
</div>
<p class="scribe-screenshot-container" style="caret-color: #000000; color: #000000;"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-12-30/a5f6b7d0-4f99-4922-a190-a10d0982d8bd/ascreenshot.jpeg?tl_px=427,0&amp;br_px=1394,540&amp;force_format=jpeg&amp;q=100&amp;width=967&amp;wat_scale=86&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=452,234" alt="" width="560" /></p>

Gestión de cobros

Gestión de cobros: política de cancelación.

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¿En qué podemos ayudarte?