This guide is essential to optimize the customer experience on booking platforms, providing customized options that improve the usability and efficiency of the process. By allowing users to choose between different web engines, whether classic or modern, it ensures that each customer can interact more comfortably and quickly, maintaining their information without the need to repeat unnecessary steps.
1. Go to your profile section and click on “settings”.
2. Click "Customer experience".
3. Pulse en "Web modules".
4. Choose which of the engines you prefer: the classic or the modern one.
5. It also has a coloring option to show in red what is complete.
6. In this drop-down menu you will find the different motor designs to select them as you wish.
7. For example, this is the ¨Template 2¨ web engine design.
8. Here you can configure some buttons to further customize the web engine:
A. Helps to save time for the customer to return to the booking form without losing the data he had already entered, such as date, time or number of people.
B. It helps to keep a record of customers, improve customer service and, in many cases, offer personalized recommendations or promotions based on the customer's history.
C. If the customer already has all the information ready (because they have received a specific link), they do not need to complete the same steps over and over again.
9. The modern engine has different specialties and is a bit more complex.
10. The modern engine has more specific information than the classic one, it offers to add a message if there are no tables available as well.
11. This is the preview of the modern web engine, with the different colors and steps to be performed.
12. Step two asks for the customer's data, including the mandatory intolerance or allergy inquiry button.
13. Also, data protection and terms of use.
14. This would be the final message of the reservation.
