This guide provides the essential steps to customize your facility's customer experience settings, allowing for more tailored communication and interaction with your customers. By following these instructions, you will be able to adjust time formats, manage the visibility of fully booked areas, create customized thank you pages and set up personalized messages for bookings.
1. Click on the “user” icon in the upper right corner and click on “Settings”.
2. Click "Customer experience".
3. Click "Establishment information".
4. You can choose to set the time format to 24 hours or 12 hours.
5. You can choose whether to show in the dropdown the zones that are complete or not to show them.
In case you click on “yes”, indicate the word that will be displayed when the zone is complete.
6. Click “yes” to customize the thank you page.
7. It would be placed here.
8. You can also put a link to an image.
9. Here you would put the link to which you want to go when clicking on the image.
10. There are several message options to display on the engine when the establishment is complete.
-Complete.
-For this day and people, full bookings by web. Please contact by phone.
-For this day and people, full bookings by web. Please contact by email.
-For this day and people, complete bookings by web.
-Personalized message.
11. In case you click on custom message, here you will type the message you want to appear. For example, “Today we had dinner with the family, I hope you have a nice Christmas”.
12. Here you will type the word used for taxes. For example, VAT.
13. Click “SAVE” when finished.
