Use the “On The Go” function in CoverManager to manage the waiting list of customers who arrive without a reservation and assign them a table when available.
Acceder a la función "On The Go": En el panel principal de CoverManager, hacer clic en la pestaña "ON THE GO".
Add a customer to the waiting list:
- Click on the “Add reservation to ONTHEGO waiting list” button.
- Enter the customer's name and telephone number. The system will automatically retrieve the data if the customer has visited the restaurant before.
- Click on “Add to ONTHEGO waiting list” to confirm.
Notify the customer when the table is free:
- When a table becomes vacant, select it on the restaurant map.
- In the pop-up window, click on “Notify”. The customer's reservation will go to “blank” status and an automatic SMS will be sent to the customer.
Confirm or cancel the booking:
- The customer will receive an SMS with the option to confirm or cancel the reservation.
- If confirmed, the reservation will go to “green” status in the system.
- If cancelled, the reservation will be automatically deleted.
Customer seating:
- When the customer arrives at the restaurant, click on “Seat reservation” in the reservation pop-up window.
- Drag the reservation to the assigned table on the restaurant floor plan.
You're done! The customer without prior reservation is registered on the waiting list. The customer is notified by SMS when his table is ready. The reservation status is updated in real time. The table is assigned to the customer and reflected in the system.