This short tutorial shows how to view the history of changes and notifications for a reservation in CoverManager, including updating data and tracking notifications.This short tutorial shows how to view the history of changes and notifications for a reservation in CoverManager, including updating data and tracking notifications.
Access to the booking:
- Open the CoverManager platform and log in with the corresponding credentials.
- Locate the reservation to be consulted in the table plan or in the reservation list.
- Click on the reservation to open its details.
View data updates:
- Within the reservation details, locate the “eye” icon in the upper right section.
- Click on the “eye” icon to display the update history.
- A list of dates, times and actions performed on the reservation, such as initial creation, data modifications or status changes, will be displayed.
View notification tracking:
- In the booking details, click on the “View notification tracking” button at the bottom.
- A new section will open showing the notifications sent to the customer.
- The section will show the type of notification (SMS or Email), the date, the time, the type of email, the status (validated or validating), and an “eye” icon to view the email template.
- Click on the “eye” icon to open a new tab and view the email template sent to the customer.
Check the open status of the email:
- In the notification tracking, the “Email” section will show whether the customer has opened the email.
- The “Status” column will indicate “Email opened” if the customer opened the notification email.