This guide provides essential steps to optimize reservation management in a restaurant, ensuring that all potential customers are considered, including those with unconfirmed or problematic reservations. By adjusting specific parameters, users can improve their visibility of reservation status and streamline operations, which can ultimately lead to better customer service and increased efficiency.
1. Click on the “user” icon in the top right corner and click on “Settings”.
2. Click "Software".
3. Click “Behavior”.
4. Click “yes” to include reservations to review in the total number of people on the shift. These reservations, which appear in blue, are generated when there is a reservation but the reservation engine is closed or the assigned table no longer exists. In these cases, CoverManager will notify you that you need to review that reservation, either because it has run out of assigned tables or because the restaurant is closed on that date.”
5. Click “yes” to include pending reservations in the total number of people in the shift. Pending reservations are those that are not yet confirmed.
6. Click “yes” to show in the shift summary and in the printable listings the total collection amount.
7. When applying a filter, you can choose whether you want to show reservations by start time or by start and end time.
8. Click “SAVE”.
