This guide is essential for restaurant managers who want to improve the customer experience through effective booking management. By understanding the reconfirmation process, managers can ensure that customers are reminded of their bookings, thereby reducing no-shows and optimizing table turnover.
1. Click on the configuration icon.
2. Click "Bookings".
3. Click on the day and time you wish to apply the settings.
4. Click "3. Reconfirmation of bookings".
Tip: A booking reconfirmation message is a reminder sent to a customer prior to their visit to a restaurant to ensure that they still wish to hold their booking.
Tip: What is it for?
Imagine that as a customer, you booked two months ago at the restaurant. This reconfirmation helps to make the booking data such as the exact time easily accessible.
5. These are the different options available to reconfirm the booking.
6. You can apply this setting to Lunch or Lunch and Dinner.
7. You can also choose between different time variables:
A. The same day (today).
B.¨Every Wednesday¨: here you can select one or more days of the week where you want to apply the settings. For example; Tuesday, Thursday and Friday.
C. "Every day”.
D. Between two dates: for example the configuration is from November 22nd to December 22nd.
E. Specific days.
8. Click "APPLY"
