This guide provides a simple process for managing bookings and waiting lists through Covermanager, facilitating the organization and optimization of customer service. Learning how to create a waiting list and convert bookings on hold to confirmed not only improves management efficiency, but also ensures that customers receive timely attention. Ideal for those looking to maximize the customer experience and improve their business operations.
1. Click on the calendar on the left to open bookings.
2. Click "Day".
3. Scroll down and click on “CREATE WAITING LIST”.
4. Fill in the day, time, number of people and fill in the client's data.
5. Click "ADD"
Tip: STEPS TO CONVERT A BOOKING ON HOLD TO A CONFIRMED BOOKING
6. Click "Show waiting lists ” to see the customers that are included in the waiting list.
7. Click on the customer's booking to be confirmed.
8. Click "TURN INTO BOOKING"
9. Select the table you want to assign to the customer.
10. Click on the “BOOK” button.**
