<p class="scribe-author">&nbsp;</p>
<p class="scribe-description">Este gu&iacute;a proporciona un proceso sencillo para <strong>gestionar reservas y listas de espera</strong> a trav&eacute;s de Covermanager, facilitando la <strong>organizaci&oacute;n y optimizaci&oacute;n del servicio al cliente</strong>. Aprender a<strong> crear una lista de espera</strong> y convertir reservas en espera a confirmadas no solo mejora la eficiencia de la gesti&oacute;n, sino que tambi&eacute;n <strong>asegura que los clientes reciban atenci&oacute;n oportuna</strong>. Ideal para quienes buscan maximizar la experiencia del cliente y mejorar la operativa de su negocio.</p>
<p class="scribe-description">&nbsp;</p>
<h5 class="scribe-description"><strong><span style="background-color: #f1c40f; color: #000000;"><a style="background-color: #f1c40f; color: #000000;" href="https://scribehow.com/embed-preview/Crear_lista_de_espera_y_convertir_una_reserva_en_espera_a_confirmada__98yBjksnSyytE6Mz4rm4sg?as=video" target="_blank" rel="noopener">Ver video tutorial</a></span></strong></h5>
<p><br /><br /></p>
<div class="scribe-step">
<p class="scribe-step-text">1. Click en el <strong>calendario</strong> que se encuentra a la <strong>izquierda</strong> para abrir reservas.</p>
</div>
<p class="scribe-screenshot-container"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-10-10/3fac5137-b8aa-4a94-a379-ae9c1ed794e8/ascreenshot.jpeg?tl_px=0,0&amp;br_px=1075,600&amp;force_format=jpeg&amp;q=100&amp;wat_scale=95&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=-11,53" alt="" width="560" /></p>
<div class="scribe-step">
<p class="scribe-step-text">2. Click <strong>"D&iacute;a"</strong></p>
</div>
<p class="scribe-screenshot-container"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-10-10/b10942f7-c075-4b9e-93cd-e6adac61fa90/ascreenshot.jpeg?tl_px=0,0&amp;br_px=1075,600&amp;force_format=jpeg&amp;q=100&amp;wat_scale=95&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=60,101" alt="" width="560" /></p>
<div class="scribe-step">
<p class="scribe-step-text">3. Desliza hacia <strong>abajo</strong> y haz click en <strong>"CREAR LISTA DE ESPERA"</strong>.</p>
</div>
<p class="scribe-screenshot-container"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-10-10/4d8d87e9-721a-48de-905c-e016689c1778/user_cropped_screenshot.jpeg?tl_px=0,219&amp;br_px=1075,820&amp;force_format=jpeg&amp;q=100&amp;wat_scale=95&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=192,265" alt="" width="560" /></p>
<div class="scribe-step">
<p class="scribe-step-text">4. Rellena el <strong>d&iacute;a, la hora, el n&uacute;mero de personas</strong> y rellena los <strong>datos</strong> del cliente.</p>
</div>
<p class="scribe-screenshot-container"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-10-10/fd4b700f-7289-4626-b8e6-562561180de5/user_cropped_screenshot.jpeg?tl_px=86,99&amp;br_px=1360,812&amp;force_format=jpeg&amp;q=100&amp;width=1120.0" alt="" width="560" /></p>
<div class="scribe-step">
<p class="scribe-step-text">5. Click <strong>"A&Ntilde;ADIR"</strong></p>
</div>
<p class="scribe-screenshot-container"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-10-10/ee7ada18-9c61-4e0e-89cf-fa6e35093b8c/ascreenshot.jpeg?tl_px=172,109&amp;br_px=1447,821&amp;force_format=jpeg&amp;q=100&amp;width=1120.0&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=938,457" alt="" width="560" /></p>
<div class="scribe-step">
<p class="scribe-step-text scribe-step-tip">Tip: PASOS PARA <strong>CONVERTIR UNA RESERVA EN ESPERA A CONFIRMADA</strong></p>
</div>
<div class="scribe-step">
<p class="scribe-step-text">6. Click <strong>"Mostrar listas de espera"</strong> para ver los clientes que est&aacute;n incluidos en la lista de espera.</p>
</div>
<p class="scribe-screenshot-container"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-10-10/8a423246-6a89-463d-a05d-3a4d05538f71/user_cropped_screenshot.jpeg?tl_px=0,311&amp;br_px=1075,912&amp;force_format=jpeg&amp;q=100&amp;wat_scale=95&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=136,400" alt="" width="560" /></p>
<div class="scribe-step">
<p class="scribe-step-text">7. Click en la <strong>reserva del cliente</strong> que se desea confirmar</p>
</div>
<p class="scribe-screenshot-container"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-10-10/f199aa90-f792-42ab-8755-810ad8d24b12/user_cropped_screenshot.jpeg?tl_px=0,0&amp;br_px=936,586&amp;force_format=jpeg&amp;q=100&amp;width=1050&amp;wat_scale=93&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=377,308" alt="" width="560" /></p>
<div class="scribe-step">
<p class="scribe-step-text">8. Click <strong>"CONVERTIR EN RESERVA"</strong></p>
</div>
<p class="scribe-screenshot-container"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-10-10/953004f0-e697-423e-8714-82b9050206b2/user_cropped_screenshot.jpeg?tl_px=0,54&amp;br_px=1070,710&amp;force_format=jpeg&amp;q=100&amp;width=1120.0&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=734,546" alt="" width="560" /></p>
<div class="scribe-step">
<p class="scribe-step-text">9. Selecciona la <strong>mesa</strong> que deseas asignar al cliente</p>
</div>
<p class="scribe-screenshot-container"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-10-10/675a6384-d00c-4e09-9349-b70d17bc3275/ascreenshot.jpeg?tl_px=2,0&amp;br_px=1277,712&amp;force_format=jpeg&amp;q=100&amp;width=1120.0&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=524,269" alt="" width="560" /></p>
<div class="scribe-step">
<p class="scribe-step-text">10. Click en el bot&oacute;n <strong>"RESERVAR".</strong></p>
</div>
<p class="scribe-screenshot-container"><img class="scribe-screenshot" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-10-10/e2975b67-f5fd-40ea-b34c-2a4979d22a0d/user_cropped_screenshot.jpeg?tl_px=371,311&amp;br_px=1447,912&amp;force_format=jpeg&amp;q=100&amp;wat_scale=95&amp;wat=1&amp;wat_opacity=1&amp;wat_gravity=northwest&amp;wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/EAB308_standard.png&amp;wat_pad=554,517" alt="" width="560" /></p>

Reservas

Día

Crear lista de espera y convertir una reserva en espera a confirmada

Experiences

Business configuration

Fonctionnalités

Réservations

Settings

Data

Ajustes

Datos

Bookings

Customer list

Configuration

Floor plans

Configuración

Planos de sala

Listado de clientes

How to start

Cómo Empezar

Liste d'attente

Réglages

Type de réservation (empreinte bancaire / produits prépayés)

Event

Software

Types of bookings

Tag manager

Gestor de etiquetas

Tipos de reservas

Users

Usuarios

Plan de salle

Boutique en ligne

Booking type

Tipo de reserva

Month

Marketing

Expérience Client

Customer experience

Experiencia cliente

Booking Inbox

Inbox reservas

Online store

Tienda online

Bookings Activity Inbox

Inbox actividad reservas

Serveurs

Integrations

Integraciones

Inbox Ratings

Inbox valoraciones

Reports

Informes

File d'attente

Legal

Ecommerce Inbox

CoverAssistant

Inbox ecommerce

Waiters

Camareros

ChannelManager

Payment management

Gestión de cobros

Billing

Facturación

Configuración de negocio

Eventos

Tickets

Guestlists

Equipos y RRPP

Peticiones

CRM-Listado de clientes

Código de descuento

App de escaneo

Web de venta

GuestsLists

Teams and PR

Requests

CRM-Contact List

Help links

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